Insurance Vault — Complete Guide
Everything you need to document possessions, record walkthroughs, and be prepared if you ever need to file an insurance claim.
Basic Plan or Above Required
The Insurance Vault is available on the Basic, Basic Plus, and Advanced plans. Free-tier users can upgrade from Settings → Subscription to unlock this vault.
Table of Contents
Your Insurance Vault Flow — At a Glance
Click any step to go directly to that screen. Each step is explained in detail below.
How It Works — Your Journey
The Insurance Vault helps you create a detailed home inventory — a documented record of everything you own, organized by room and category. If disaster strikes (fire, theft, flood), this inventory is your proof of what was lost and what it was worth. Insurance companies like State Farm, Allstate, and Progressive all recommend maintaining a digital home inventory.
Add your possessions
Start with high-value items. Add name, brand, model, serial number, purchase price, and current value.
Photograph everything
Take clear photos of each item from multiple angles. Include receipts, boxes, and warranty cards via Items Vault.
Record room walkthroughs
Use the video recorder to do a slow pan of each room, narrating what you see. Open all drawers and closets.
Link existing items
Already documented items in your Items Vault? Link them directly — no duplicate entry needed.
Set rooms & locations
Tag where each item lives (Living Room, Kitchen, Garage, etc.) for organized reporting.
Generate your report
Create a PDF summary organized by category and room — perfect for your insurance agent.
Start small. You don't need to inventory everything at once. Begin with the most valuable items and one room at a time. Even a partial inventory is infinitely better than none — studies show homeowners with documented inventories recover 10-20% more from claims.
Your Insurance Dashboard
The Insurance Vault main page is your command center. It gives you an at-a-glance overview of your entire home inventory and quick access to every feature.
Summary Stats
Three cards at the top show your inventory health:
Total Items
Number of items tracked in insurance
Total Value
Combined value of all insured items
Photos
Total photos and documents attached
Search & Filter
Use the search bar to find items by name, description, or brand
Category filter chips appear below the search bar — click to narrow results (e.g., "Electronics", "Jewelry")
Filter chips show item counts so you can see how many items are in each category
Combine search with category filters to quickly find specific items
Quick Actions
Navigation buttons give you one-click access to:
Guide
This guide
Walkthrough
Record room videos
Report
Generate PDF report
Add Item
Add or link items
Link Existing Items panel. On the main page, expand the "Link Existing Items" section to quickly add or remove items from your insurance tracking without leaving the page. This is the fastest way to bulk-manage your inventory.
Adding & Documenting Items
Each inventory item captures the key details an insurance adjuster would need. The more complete the record, the smoother your claim process will be. Progressive Insurance advises having at least two pieces of evidence per item (e.g., a video + a receipt) for the strongest claims.
Required Fields
Item Name
e.g., "Samsung 65-inch QLED TV"
Category
Electronics, Jewelry, Furniture, etc.
Recommended Fields (Strengthen Your Claim)
Brand & Model
Proves exact item value for replacement
Serial Number
Unique identifier — critical for theft recovery
Purchase Price
Original cost documentation
Current Value
Replacement cost estimate
Purchase Date
Establishes age & depreciation
Condition
Proves pre-loss state (New to Poor)
Room / Location
Organizes report by area
Currency
Items purchased abroad (8 currencies)
Warranty Expiry
Active warranty may cover repair/replace
Policy Number
Links item to insurance coverage
Description
Details not captured in other fields
Notes
Personal notes (purchase history, etc.)
12 categories available: Electronics, Jewelry, Furniture, Appliances, Clothing, Collectibles, Vehicles, Art, Musical Instruments, Sporting Goods, Tools, and Other. Pick the closest match — adjusters use these to estimate replacement costs.
Linking from Items Vault
If you've already documented items in your Items Vault (for travel reports or personal records), you can import them directly into your insurance inventory. This saves time and avoids duplicate data entry. Photos, receipts, and ownership proof from the Items Vault strengthen your insurance claim.
How to Link
Go to Add Inventory Item (the "+" button on Insurance Vault main page)
Expand "Import from Items Vault" section
Search by name, category, or brand
Click an item to auto-fill name, brand, model, serial number, and values
Review and adjust any fields (insurance may need different categories)
Save — the item stays linked with a blue banner showing the connection
Quick Link Manager (Main Page)
There's also a faster way to manage linked items without leaving the Insurance Vault main page:
On the Insurance Vault main page, expand the "Link Existing Items" panel
You'll see two lists: items already insured (with quick-remove) and available items to add
Use the search bar within the panel to find specific items quickly
Click the "+" button next to any available item to instantly add it to your insurance tracking
Click the "x" button next to any insured item to remove it from insurance (the item stays in Items Vault)
Linked items show a blue badge. From any insurance item detail page, you can click the blue "Linked from Items Vault" banner to jump directly to the original item with all its photos, receipts, and ownership documentation.
Viewing Item Details
Click any item in your inventory list to see its full detail page. This is where all your documentation comes together — item info, media, and insurance-specific fields in one view.
What You'll See
Value Card
A highlighted card showing the item's current value at the top of the page
Item Details
Brand, model, serial number, condition, room, and purchase date in a structured card
Description
Any additional notes or description you've added for the item
Warranty & Insurance
Sidebar showing warranty expiry, policy number, appraised value, and appraisal date
Media Organized by Role
Photos and documents are automatically grouped by their role for easy browsing:
Photos
Item photos displayed as an image grid
Receipts
Purchase receipts and invoices
Appraisals
Professional appraisal documents
Warranties
Warranty certificates and cards
Insurance Docs
Policy pages and claim forms
Other
Any other attached documents
Linked items have a badge. If the item was imported from your Items Vault, you'll see a blue "Linked from Items Vault" badge. Click it to jump to the original item and see all its photos, receipts, and ownership documentation.
Editing & Removing Items
Keeping your inventory accurate means updating items when things change — new appraisals, condition changes, room moves, or removing items you no longer own.
How to Edit an Item
Click on any item in your inventory list to open its detail page
Click the "Edit" button in the top-right corner
Update any fields: title, category, values, condition, room, warranty, policy number, appraisal info
Change the currency if needed (8 currencies supported)
Review the photos & documents summary (to manage media, visit the item in Items Vault)
Click "Save Changes" when done
Common Reasons to Edit
New appraisal
Toggle "Professionally Appraised" on and enter the appraised value and date
Moved to a different room
Update the Room/Location field to keep your report organized
Condition changed
Update from "New" to "Good" or "Fair" as items age — pre-loss condition matters
Value changed
Update current value — electronics depreciate, antiques may appreciate
Removing Items from Insurance
Remove from Insurance ≠ Delete. When you click "Remove from Insurance" on the item detail page, it only removes the item from your insurance tracking. The item itself — along with all its photos, receipts, and documentation — stays safely in your Items Vault.
Use this when you've sold, donated, or no longer need to track an item for insurance purposes. You can always re-add it later from the "Link Existing Items" panel.
Photographing Items for Claims
Photos are your strongest evidence. An adjuster who can see the item, its condition, and its serial number will process your claim faster and more favorably. For best results, add photos via the Items Vault and link them to your insurance inventory.
Essential Photos per Item
Front / Overall
Shows the item clearly, proves you owned it
Serial Number / Label
Unique identifier — critical for electronics
Brand / Model Tag
Proves exact make and model for replacement cost
Condition Close-up
Shows pre-loss condition — scratches, wear, or pristine
Receipt / Invoice
Proves purchase price and date — strongest evidence
Box / Packaging
If you still have it — shows original product details
Photography Tips
Use natural light or a well-lit area — avoid dark, blurry photos
Place items on a neutral background (white table, plain floor)
For serial numbers: use macro/close-up mode, ensure text is readable
For jewelry: photograph on a dark cloth to show details; include a coin for scale
For electronics: show all sides, ports, and any included accessories
For furniture: include a person or common object for size reference
Show items in context — a ring on a nightstand proves it was in your home
USAA recommends placing receipts next to items in photos when possible
Video Walkthrough — Room by Room
A video walkthrough is one of the most powerful tools for insurance documentation. Hippo Insurance calls it "the most valuable 5-minute video you'll ever make." Insurance companies accept video as strong evidence because it shows items in context — where they live, their condition, and the overall state of your home.
How to Record
Go to Insurance Vault → Walkthrough
Select the room you're recording from the dropdown (12 rooms available)
Click "Start Camera" — your browser will ask for camera permission
Click the red Record button when ready
Slowly pan around the room (2-3 minutes per room is ideal)
Narrate as you go: "This is the living room. On the left is a Samsung TV, 65-inch..."
Open all drawers, closets, and cabinets — show what's inside
Click Stop when done — review the preview
Click Upload to save (videos over 10MB auto-compress; max 500MB)
What to Narrate (Industry Best Practices)
Name items and brands
"This is a Portmeirion dinnerware set for six, purchased in 2023"
Read serial numbers aloud
Point camera at serial plates and read the number — belt and suspenders
State approximate values
"This necklace was purchased for $2,000 from Tiffany in 2020"
Group small items
"12 forks and spoons" — no need to pick up each one individually
Show valuable items close-up
Hold jewelry, watches, or collectibles close to the camera for detail
Date stamp your recording
Start by stating the date: "This is my home inventory, recorded February 15, 2026"
Recording Tips
Go slow
Adjusters need to pause and identify items — rushing defeats the purpose
Open drawers & closets
Show what's inside cabinets, wardrobes, and storage areas
Good lighting
Turn on all lights, open blinds — dark video is useless. Bring a flashlight for dark corners
Steady hands
Rest elbows against your body for stability; or use a tripod
One room per video
Easier to organize, update, and share individual rooms later
Bring a helper
Have someone hold items or help open drawers while you record
Managing Your Videos
Each saved video shows its room, duration, file size, and recording date
Download — save a copy to your device or share with your insurance agent
Share — use the share button to send a video link (or copy to clipboard)
Delete — remove outdated recordings after you've re-recorded the room
Upload existing videos too. Already have a home tour on your phone? Upload it directly — you don't have to record a new one. Just select the room and click "Upload Video."
Room-by-Room Inventory Tips
People often forget items hidden in drawers, closets, and cabinets. Allstate reminds homeowners: "What about all the kids' toys, your kitchen utensils, your bath towels — everything down to your socks?" In a total loss, forgotten items can add up to thousands. Use this room-by-room guide to make sure you don't miss anything.
🛋️Living Room
High Value
Don't forget: TV, sound system, streaming devices, gaming console, artwork, rugs, curtains, lamps, decorative items, books, shelving units, throw pillows, blankets
🍳Kitchen
Don't forget: Refrigerator, dishwasher, oven, microwave, small appliances (mixer, blender, coffee maker, toaster, food processor), knife sets, cookware, bakeware, dinnerware, silverware, spice collection
🛏️Bedroom
High Value
Don't forget: Bed frame/mattress, dressers, nightstands, jewelry, watches, designer clothing, electronics (laptop, tablet, e-reader), bedside lamps, mirrors, bedding sets
💻Office
High Value
Don't forget: Computer, monitors, printer/scanner, desk, chair, camera equipment, books, filing cabinets with contents, software licenses, external drives
🚿Bathroom
Don't forget: Electric grooming devices (shavers, hair dryers, straighteners), perfumes/colognes, medicine cabinet contents (prescriptions can be expensive), towel sets, bathroom furniture
🔧Garage
High Value
Don't forget: Power tools (drills, saws, compressors), lawn equipment (mower, trimmer, blower), bicycles, sports gear, workbench, car accessories, seasonal storage, ladders
🍽️Dining Room
Don't forget: Dining set, china cabinet contents, fine china, silverware, crystal glassware, candleholders, artwork, chandelier/light fixtures, table linens
📦Basement / Attic
Don't forget: Holiday decorations, stored furniture, archived items, wine collection, musical instruments, camping gear, luggage, seasonal clothing
🌿Outdoor / Patio
Don't forget: Grill, patio furniture, fire pit, garden tools, outdoor lighting, hot tub/spa, play structures, outdoor speakers, planters
🧸Kids' Room
Don't forget: Beds/cribs, dressers, toys, gaming consoles, tablets, musical instruments, sporting equipment, bikes, clothing (kids outgrow fast — costs add up)
🧺Laundry Room
Don't forget: Washer, dryer, iron, ironing board, cleaning supplies, vacuum cleaner, steam mop, storage shelving
👔Closets & Storage
High Value
Don't forget: Designer clothing, shoes, handbags, luggage, coats, seasonal wear, linens, towels, cleaning equipment — open every door and drawer
Exterior & Home Systems
Most people focus on indoor possessions, but your home's exterior and major systems are equally important for insurance. Insurance inspectors evaluate four critical areas: roof, electrical, plumbing, and HVAC. Documenting these proactively can speed up claims and avoid disputes.
What to Document (Four-Point Inspection)
Roof
Material type (asphalt, tile, metal), age, date of last replacement, condition photos from ground level, maintenance records
HVAC Systems
Make, model, serial number of AC/furnace units, installation date, annual service receipts, filter change records
Electrical Panel
Age, amperage capacity, recent upgrades, photos of the panel, any work done by licensed electricians
Plumbing
Pipe material (especially if older home), water heater age and type, recent repairs, water softener info
Additional Exterior Elements
All 4 sides of house
Windows & doors
Gutters & downspouts
Foundation condition
Fences & gates
Decks & patios
Pool / hot tub
Outbuildings & sheds
Driveway & walkways
Solar panels
Landscaping & trees
Irrigation system
Document renovations with before-and-after photos. Remodeled your kitchen? Added a deck? These improvements increase your home's value and your rebuilding costs. If you don't report them to your insurer, your coverage may not be enough. Keep contractor invoices and completion photos.
Values, Appraisals & Condition
Understanding Value Types
Purchase Price
What you originally paid. Enter this even if the item has depreciated — it establishes a baseline.
Current Value
What it would cost to replace today. For electronics: check current retail prices. For antiques: may be higher than purchase price.
Replacement Cost
Most policies pay replacement cost — the cost of buying a similar item new. This is usually your "current value."
Actual Cash Value
Purchase price minus depreciation. Some basic policies only cover ACV — check your policy.
Condition Ratings
Get appraisals for high-value items. Jewelry, art, antiques, and collectibles worth over $2,500 should have a professional appraisal. Most insurers require scheduled coverage (a rider/floater) for individual items above $2,500-$5,000. Refresh appraisals every 2-3 years — values change, especially for art, jewelry, and collectibles.
Keeping Your Inventory Current
An outdated inventory is almost as bad as no inventory. The California Department of Insurance recommends reviewing your inventory at least once a year. Do a full annual review — walk through every room, update values, re-record videos — and update immediately after major changes like purchases, renovations, or life events.
Annual Review Checklist
Pick one day each year (ideally near your policy renewal date) and cover these areas:
🏠 Interior Walkthrough
Re-record video walkthroughs for every room. Open all drawers, closets, and cabinets. Add any new items purchased during the year. Update condition ratings and current values.
🔧 Exterior & Systems
Photograph all 4 sides of house. Document roof condition, HVAC units, and any structural changes. Record landscaping, fences, decks, and outdoor structures.
💰 Values & Coverage
Update current values (electronics depreciate, antiques may appreciate). Compare total inventory value to your policy limits. Talk to your agent if coverage needs adjusting.
📋 Clean Up & Report
Remove sold, donated, or discarded items. Add gifts and holiday purchases. Regenerate your PDF report. Save copies in multiple locations and share with your agent.
Life Events That Trigger an Immediate Update
Major purchase (>$100)
Receiving valuable gifts
Marriage / new partner
New baby / adoption
Death / inheritance
Children leaving home
Kitchen / bath remodel
New roof or HVAC
Pool or deck added
Room addition
Solar panel install
Starting home business
Acquiring a collection
Major declutter / sale
Moving to new home
What to Do During Each Update
Walk through every room — check for new items you haven't added yet
Re-record video walkthroughs for rooms that changed significantly
Update current values — electronics depreciate, art may appreciate
Remove items you've sold, donated, or discarded
Check warranty expiry dates — renew or note expired warranties
Compare total inventory value against your policy coverage limits
Regenerate your PDF report and save a fresh copy
Share the updated report with your insurance agent
Set a recurring calendar reminder. Once a year: "Update MyDocuva home inventory." Pick a fixed date (your policy renewal, New Year, or a birthday) and stick to it. The entire update takes 30-60 minutes once your initial inventory is done. It's the easiest insurance money you'll ever "earn."
Receipts & Proof of Purchase
Receipts are the gold standard for proving what you paid. But many people lose receipts over time. The good news: insurance companies accept multiple forms of proof. The key is having at least two forms of evidence per item.
6 Receipt Categories to Always Keep
Farmers Mutual Insurance recommends keeping these as long as you own the item:
Electronics
TVs, computers, phones, tablets, gaming systems, cameras
Appliances
Refrigerator, washer, dryer, dishwasher, HVAC systems
Jewelry & Watches
Plus professional appraisals (refresh every 2-3 years)
Furniture
Especially high-end pieces — sofas, dining sets, mattresses
Home Improvements
Renovation invoices, contractor receipts, permits
Sporting & Tools
Power tools, gym equipment, bicycles, outdoor gear
When Receipts Are Lost — Alternatives That Work
Credit card or bank statements showing the purchase amount and date
Online order history (Amazon, Best Buy, etc. — screenshot or PDF)
Product registration records or warranty confirmation emails
Photos or video showing the item in your home with a visible date
Appraisal documents for jewelry, art, or collectibles
Testimony from family members who witnessed the purchase or item in your home
Digital receipts beat paper. Paper fades, gets lost, or burns in the same fire that destroys your property. Use your Items Vault to photograph and store receipts digitally. Then link those items to your Insurance Vault for a complete chain of evidence.
Generating Your Insurance Report
The report compiles your entire inventory into a professional PDF document that you can share with your insurance agent, adjuster, or keep as a personal record.
What the Report Includes
Summary Statistics
Total items, total value, rooms documented
Category Breakdown
Items grouped by type (electronics, jewelry, etc.) with subtotals
Room Breakdown
Items grouped by location with value per room
Full Inventory Table
Every item with name, category, room, condition, brand, value, and date
How to Generate
Go to Insurance Vault → Report (or click the "Report" button on the main page)
Review the on-screen summary — check that values and categories look correct
Click "Download PDF" to save the report to your device
Use "Preview" to open the PDF in a new browser tab before downloading
Your report is also automatically backed up to secure cloud storage
Store copies in multiple locations. Keep the report in MyDocuva (auto-backed up), download a copy to your device, and email one to a trusted family member. State Farm recommends also keeping a copy in a fireproof safe or safety deposit box.
Using Your Inventory for Claims
Nobody wants to file an insurance claim, but being prepared makes an enormous difference. A "claims-ready" inventory uses layered documentation — multiple types of evidence working together.
The 4-Layer Evidence Approach
Recommended by insurance adjusters and public claims consultants:
1. Video Walkthrough
Visual proof of existence, condition, and placement in your home
2. Still Photos
Detailed close-ups of condition, serial numbers, and brand labels
3. Receipts & Appraisals
Proof of purchase price and current value documentation
4. Written Inventory
Structured data (name, model, serial, value) — your MyDocuva report
After a Loss Event (Fire, Theft, Flood, etc.)
Contact your insurer within 24 hours
Report the loss immediately. Get a claim number. Most policies have time limits for reporting.
Download your report from MyDocuva
Your inventory is safely stored in the cloud — access it from any device, anywhere.
Provide the report to your adjuster
The category/room breakdown helps them process faster and more accurately.
Share video walkthroughs
Download your room videos and share them with the adjuster as supporting evidence.
Reference specific items
Point the adjuster to serial numbers, receipts, and appraisals for high-value items.
Do NOT discard damaged items
Keep everything in place until the adjuster has inspected and documented it.
Keep records of the claim process
Save all correspondence, adjuster reports, and settlement offers.
Studies show that homeowners with documented inventories recover 10-20% more from insurance claims compared to those relying on memory alone. Your MyDocuva inventory is your financial safety net.
Common Mistakes to Avoid
Insurance claims consultants see the same mistakes repeatedly. Avoiding these pitfalls can mean the difference between a full payout and a reduced or denied claim.
No inventory at all
The most common mistake. Most homeowners have nothing when disaster strikes, forcing them to reconstruct from memory under stress. Even a partial inventory is infinitely better.
Storing the inventory only at home
If the disaster destroys your property AND your inventory documentation, it's useless. MyDocuva stores your data securely in the cloud — accessible from any device.
Creating it once and never updating
A 5-year-old inventory missing thousands in subsequent purchases reduces your claim significantly. Do a full annual review and update immediately after major purchases.
Only documenting expensive items
Overlooking cleaning supplies, linens, kitchen utensils, bathroom items, and children's things. In a total loss, these add up to thousands of dollars.
Not opening drawers and closets in video
The adjuster cannot count what the video doesn't show. Open every drawer, cabinet, closet, and storage container while recording.
No serial numbers for electronics
Without serial numbers, the insurer may reimburse for a lower-tier replacement. Take 10 seconds to flip each device and photograph the label.
Not reporting renovations to your insurer
Kitchen remodels, room additions, and new systems increase rebuild costs. If coverage doesn't match, your claim may be partially denied.
Underinsurance from outdated limits
Compare your total inventory value to your policy limits annually. If your possessions exceed coverage, talk to your agent about increasing limits.
Discarding damaged items before inspection
Keep everything in place until the adjuster has documented it. Even burnt or flooded items must remain for inspection.
Waiting too long to file
Most policies have specific time limits for reporting losses. Contact your insurer within 24 hours of discovering a loss.
Security & Privacy
Your Data Is Protected
Encrypted Storage
All photos, videos, and data are encrypted at rest in AWS
Secure Uploads
Files transfer over HTTPS with signed upload URLs
Passphrase Protection
Your vault is behind your personal passphrase
No Third-Party Access
MyDocuva cannot see your inventory data
What NOT to Store
Bank account numbers or PINs
Social Security / National ID numbers
Insurance login credentials or passwords
Credit card numbers
Policy numbers are safe to store. Your insurance policy number identifies your coverage — it cannot be used to access your account or make changes. Storing it here helps link items to their coverage.
Pro Tips
Update within a week of big purchases
New TV? New jewelry? Add it while the receipt is fresh and the excitement is high. Set a rule: if it costs over $100, add it to MyDocuva.
Annual full walkthrough
Pick one day a year to walk through every room, re-record videos, update values, and photograph the exterior. Align it with your policy renewal for easy timing.
Re-record after remodeling
If you renovate a room, add new furniture, or rearrange significantly, record a new walkthrough. Keep the old video too — it shows the evolution.
Check your coverage limits annually
Compare your total inventory value against your policy limits. If your stuff is worth more than your coverage, talk to your agent about increasing limits.
Remove sold or donated items
Keep your inventory accurate. When you sell something, remove it. An inflated inventory can hurt your credibility during a claim.
Use Items Vault for dual-purpose items
Items you travel with (laptop, camera, jewelry) benefit from being in both the Items Vault (for customs) and Insurance Vault (for home coverage).
Share your report with a trusted person
If your phone and computer are destroyed in a fire, someone else needs to know this inventory exists. Email a copy to a trusted family member or attorney.
Multi-currency support
Bought items abroad? Use the currency dropdown (USD, EUR, GBP, CAD, AUD, INR, JPY, CHF) to record original purchase currency.
Do a "home tour" video annually
Beyond room-by-room recordings, do one continuous walk through your entire home — front door to back — narrating as you go. This provides a complete snapshot for adjusters.
Document items from multiple angles
Progressive Insurance advises having at least two pieces of evidence per item. A video walkthrough + a close-up photo of the serial number = two strong pieces.
Frequently Asked Questions
How is this different from the Items Vault?
The Items Vault is for documenting individual items (travel, customs, personal records). The Insurance Vault is specifically for home inventory — it adds room/location tracking, condition ratings, and generates insurance-focused reports. You can link items between both vaults.
Do I need to photograph every single item?
Focus on items worth $50+ individually. For smaller items (kitchen utensils, clothing basics), a video walkthrough that shows them on shelves or in drawers is sufficient. The key is that every item has at least one form of documentation.
How often should I update my inventory?
At minimum, do a full review once a year — align it with your policy renewal date. Update immediately after any major purchase (over $100), renovations, or life events like marriage, a new baby, or moving. The annual review takes about 30-60 minutes.
Will my insurance company accept this report?
Yes. Insurance adjusters accept any documented inventory. A detailed report with serial numbers and receipts is far more credible than a handwritten list. Some adjusters, including those at State Farm and Progressive, specifically recommend digital inventory tools.
What about items in storage or at another location?
Add them! Use the location/room field. Your homeowner's or renter's insurance may cover items in storage units or temporarily at another location (typically up to 10% of personal property coverage). Check your policy.
How long are walkthrough videos stored?
Videos are stored securely in your account as long as you maintain it. There's no auto-delete. We recommend re-recording annually or after major room changes to keep documentation current.
Can I import items from the Items Vault?
Yes! When creating a new insurance inventory item, expand the "Import from Items Vault" section to search and link existing items. This auto-fills name, brand, model, serial number, and values.
What currencies are supported?
USD, EUR, GBP, CAD, AUD, INR, JPY, and CHF. You can set a different currency per item — useful if you purchased items while traveling abroad.
How do I remove an item I no longer own?
Go to the item detail page and click "Remove from Insurance." This only removes the item from your insurance tracking — the item itself (with all photos and documents) stays safely in your Items Vault. You can also quick-remove items from the "Link Existing Items" panel on the main Insurance Vault page.
Should I document my home's exterior?
Yes! Insurance inspectors assess roof, HVAC, electrical, and plumbing as "four-point inspection" areas. Photograph all four sides of your home, the roof condition, and major systems. Keep renovation receipts and contractor invoices.
What if I don't have receipts for older items?
You can still file a successful claim without receipts. Use credit card statements, online order history, product registration records, or photos showing the item in your home. Video walkthroughs are particularly powerful because they show items in context.
How do I search and filter my inventory?
On the Insurance Vault main page, use the search bar to find items by name, description, or brand. Category filter chips appear below the search bar — each shows the item count for that category. Combine search with filters to quickly find specific items.
Do I need a paid plan to use the Insurance Vault?
Yes. The Insurance Vault requires a Basic plan or above. Free-tier users can upgrade from Settings → Subscription. Basic, Basic Plus, and Advanced plans all include full Insurance Vault access.
How do I edit an item's insurance details?
Click any item in your inventory list, then click "Edit" in the top-right corner. You can update all fields: values, condition, room, warranty expiry, policy number, and appraisal information. To manage photos and documents, visit the item in your Items Vault.
What's the difference between "Remove from Insurance" and deleting an item?
"Remove from Insurance" only removes the item from your insurance tracking — it stays in your Items Vault with all its photos and documents intact. This is useful when you sell or donate something but want to keep the documentation. You can always re-add it later.
Ready to get started?
Create your free MyDocuva account and start building your home inventory with zero-knowledge encryption today.
Create Free Account