Question 1

Can I switch plans anytime?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. When you upgrade, the price difference is prorated. When you downgrade, the change takes effect at the end of your current billing cycle.

Question 2

How does yearly billing work?

Accepted Answer

With yearly billing, you pay once per year and save 50% compared to monthly billing. Your subscription renews automatically each year, and you can cancel anytime.

Question 3

What happens if I exceed my storage limit?

Accepted Answer

You'll receive a notification when you're approaching your limit. You won't lose any existing data, but you'll need to upgrade or remove files before uploading new ones.

Question 4

Can I cancel anytime?

Accepted Answer

Absolutely. There are no contracts or cancellation fees. If you cancel, you'll retain access until the end of your current billing period.

Question 5

Is my data really private?

Accepted Answer

Yes. MyDocuva uses zero-knowledge encryption — your documents are encrypted in your browser before they ever reach our servers. Even our team cannot access your files.

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Frequently Asked Questions